In time of crisis you want to speak to people who care about your dog and who will make things as easy as possible for you, so if you do call, you’ll find that whoever you speak to will be a pet insurance specialist and, most importantly, an animal lover.
We are dedicated to making things as easy as possible for you in times of crisis and can give you the answers and information you need when it's most important.
For more information, talk to one of our UK-based team of dog insurance specialists. Call us FREE on 0800 328 2333.
Bailey, Golden Retriever
Osteo-arthritis - Received £1,587
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"Bailey has been suffering fom osteo-arthritis of his left elbow for the past couple of years. He has to undergo repeated consultations and is on constant medication and will be for the rest of his life."
Mrs Smith, Glasgow
Sadie, Standard Poodle
Road traffic accident - Received £3,965
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"Sadie fractured her hind leg after being hit by a car and was rushed to hospital. After emergency surgery and orthopaedic referral she is now back on her feet."
Mrs Barney, Surrey
Lucy, Cavalier King Charles Spaniel
Had to go into kennels when her owner was hospitalised - Received £102
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"Lucy had no one to look after her and had to go into kennels when I was hospitalised for 17 days. Now Lucy and I are both back home again."
Mrs Stewart, Glasgow
Daisy, German Shepherd Dog
3 months old, heart condition - Received £3,500
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"A few weeks after purchase Daisy was diagnosed with a heart murmur and an urgent referral to a specialist was made by her usual vet. The specialist identified a congenital heart condition - patent ductus arteriosus, where a blood vessel found in the unborn puppy fails to close after birth. An operation to correct this was required and was performed by the specialist. The total fees were in excess of £3,500 and the prognosis for Daisy is now good."
Mrs B A Housley, Derbyshire
Bolan, Miniature Bull Terrier
Swallowed a fish hook on holiday - Received £353
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"Bolan swallowed a large fish hook whilst on holiday in Cornwall which was treated as an emergency and had to be surgically removed."
Mrs Reynolds, Essex
Bumble, Miniature Long Haired Dachshund
Behavioural problems - Received £182
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"Bumble had terrible behavioural problems and from time to time became so over-excited that she was clearly oblivious to both my commands and her own safety.
I wasn't sure if I was covered for this sort of thing, but I called the Kennel Club Healthcare Plan customer services number and they put me in touch with a veterinary practice that specialises in animals with behavioural issues.
Bumble is now much more relaxed and so am I.
Thank you for the very prompt way you dealt with my claim."
Mrs V Goldberg-Steuart, Rugby
Solar, Lab Retriever
6 years old, run over by a car - Received £4,300
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"Solar was run over by a car and suffered severe injuries to her right fore leg as well as damage to her teeth and bruising elsewhere. She required treatment for shock immediately after the accident then referral for surgery on her leg, which was repaired with a steel plate. Some of her teeth also had to be extracted as they were fractured."
Mrs R H Wooler Northants
Reckless, Gordon Setter
Aspergillosis - Received £4,443.21
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"Reckless was unlucky and developed a rare disease. His specialist care meant I accumulated hefty bills. All of these were covered by the Kennel Club Healthcare Plan, who paid the Vet directly and without trouble.
I'm so grateful for the service I received. Since recovering, Reckless has won her class at Crufts and her comprehensive cover has helped her fulfil her potential."
Miss C Horner, Peterborough
Emma, Cavalier King Charles Spaniel
Swallowed stone - Received £1455.70
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"Emma was 4 years old when she swallowed a stone which was seen on x-rays when she was taken to the vet for consultation. Surgery was required to remove the stome and Emma also received fluid therapy, hospitalisation and drugs."
Mrs B Rogers, London
Ozzie, Rottweiler
4 years old, ear infection - Received £447.13
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"Ozzie was treated over a two month period with the ear infection, otitis exterma with drugs and also needed a general anaesthetic and procedure to clean out ear canals, as well as laboratory tests."
Mrs J Keating-McWilliam, Lancashire
Rolly, English Springer Spaniel
3 years old, cut paw - Received £542.10
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"Rolly cut his paw while we were out walking in the evening. He needed a general anaesthetic so the vet could stitch up the wound and was hospitalised at the surgery overnight."
Mr A Fisk, Kent
Pepe, Toy poodle
4 months old, fractured right foreleg - Received £861.31
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"Pepe was a 4 month old puppy when he broke his leg just before Christmas. He needed an emergency consultation, x-rays, general anaesthetic and his leg was surgically repaired with a steel plate."
Mrs C White, Staffordshire
Sophie, Border Terrier
7 years old, attacked by a badger - Received £401.55
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"Sophie went underground whilst out on a walk with her owner and was mauled for a second time by a badger. This time she had extensive wounds in her mouth, a torn cheek and an injury to her throat. She was stitched up by the vet, given antibiotics and painkillers and is now "nearly as good as new" says Mr Dipple."
Mr I Dipple, East Sussex